Calling 911

Emergency Communications Center

If you have an emergency, you are encouraged to call 911. Several years ago, 911 was introduced as a nationwide emergency number. Dialing 911 during an emergency or while an incident is in progress helps our dispatchers determine your location.

Each of our dispatchers has undergone extensive training in order to take your call, identify what type of emergency response you may need, and to dispatch the appropriate agencies in a timely fashion.

If you have a Non-Emergency and would like to report an incident, or crime, to a Deputy Sheriff, please call 585-243-7100.

The Livingston County Sheriff's Office can be contacted 24 hours a day, 7 days a week by calling 585-243-7100. Hearing impaired residents can reach us by dialing either 585-243-7100 or 911. The Emergency Communications Center is equipped with TDD (Telecommunications Device for the Deaf) an electronic device for text communication over a telephone line, that is designed for use by persons with hearing or speech difficulties.

Information We Will Need from you:

Important: If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.

When you call 911, be prepared to answer the call-taker’s questions, which may include:

• The location of the emergency, including the street address
• The phone number you are calling from
• The nature of the emergency

Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency.

Remember, the call-taker’s questions are important to get the right kind of help to you quickly.

Be prepared to follow any instructions the call-taker gives you. The dispatcher can tell you exactly what to do to help in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. Finally, do not hang up until the call-taker instructs you to.

Disconnected 911 Calls 

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 officials think that an emergency exists, and send responders to your location. Instead, simply explain to the call-taker what happened.

Questions Regarding the Emergency Communications Center

If you have any questions about our Communications Division, or the Emergency Communications Center, you can contact Director William Mann, at 585-243-7145.

Tours may be set up through our Community Policing Division by calling 585-243-7921.

Local Police Dispatch

The Livingston County Sheriff's Office, Emergency Communications Center has the ability to dispatch your Sheriff's Office, Avon, Caledonia, Geneseo, Mt. Morris, Nunda, and Dansville Police Departments, along with the New York State Park Police, the New York State Police and the State University Police at SUNY Geneseo.

If you have any questions, or would like more information, your local or state police departments can be contacted at the following numbers:

Transfer Calls

The Emergency Communications Center is a pubic safety answering point that can immediately transfer an out of county call to the correct county for emergency service dispatch. If someone reporting an out of county call contacts the Emergency Communications Center, the dispatcher can turn it over to the correct county as long as you can give a good location.

 Fire & Ambulance Services

The Emergency Communications Center also dispatches all fire and/or ambulance services within Livingston County. All of our Dispatchers have been certified in Emergency Medical Dispatch and complete mandatory retraining on a yearly basis. Additionally, we conduct quality assurance testing on an ongoing basis to ensure you are receiving professional, state of the art, customer service.

If you have any questions, or would like more information, your local Fire Departments can be contacted at the following numbers: